Hoki11 Terms and Conditions — Complete User Platform Guide

Hoki11 is committed to processing all valid withdrawals promptly and efficiently. Players may submit a withdrawal request at any time through the finance section of their account, subject to the following conditions:

• The minimum withdrawal amount is RM30 per transaction.
• KYC verification must be completed before your first withdrawal can be processed.
• Withdrawals must be made to a bank account or e-wallet registered under the same name as the hoki11 account.
• Standard processing time is between 15 minutes and 24 hours, depending on the withdrawal method and system load at the time.
• Any active bonuses that have not met the wagering requirements will be automatically forfeited upon submission of a withdrawal request.

All bonuses, promotions, and special offers provided by hoki11 are subject to the wagering requirements and specific terms set for each respective promotion. The general wagering requirements are as follows:

• Each bonus has a wagering requirement that must be fulfilled before any winnings derived from the bonus can be withdrawn.
• Each player is only eligible to claim each type of bonus once unless otherwise stated in the relevant promotion's terms.
• hoki11 reserves the right to cancel or modify any bonus found to have been claimed fraudulently or through system exploitation.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• All bonuses have a set validity period. Expired bonuses cannot be reinstated.

Hoki11 reserves the right to withdraw any related bonuses or wins if there is evidence that a player has exploited the bonus system, used multiple accounts to claim the same bonus, or engaged in any activity deemed promotional abuse.

Hoki11 expects all players to interact with the platform and fellow users with full respect and integrity. The following conduct is strictly prohibited on the hoki11 platform:

• Use of automation software, bots, scripts, or any tools designed to exploit the gaming system.
• Collusion or cooperation with other players to cheat the system in poker or live table games.
• Attempts to hack, attack, or disrupt the technical infrastructure of the hoki11 platform.
• Use of illegally obtained funds to make deposits — hoki11 complies with international Anti-Money Laundering (AML) standards.
• Identity fraud, use of forged documents, or submission of misleading information during the KYC process.
• Any form of harassment, threats, or offensive language directed at support staff or other players.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and legal action where appropriate.

Hoki11 reserves the right, at its sole discretion, to suspend or close any user account for the following reasons:

• Violation of any terms set out in this document.
• KYC verification could not be completed within the required timeframe.
• Detection of suspicious activity or potential financial fraud.
• Account closure requested by the user themselves.
• Instructions from relevant authorities or regulatory compliance requirements.

If your account is suspended for verification reasons, the hoki11 support team will contact you to resolve the matter. For closures due to terms violations, hoki11 reserves the right to reject any appeals and accepts no liability for any losses arising from such closure.

Hoki11 provides its gaming platform on an "as-is" basis and makes no guarantee that the platform will always be free from technical interruptions, errors, or data loss. While we make every effort to maintain 99.9% platform uptime, circumstances beyond our control — such as internet infrastructure outages, system maintenance, or force majeure events — may affect platform availability.

Hoki11's liability under any circumstances shall not exceed the total amount you have deposited in the thirty (30) days prior to the relevant claim. This limit applies to all types of losses including direct, indirect, consequential, or punitive damages.

Hoki11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time and for any reason without prior notice to users. However, for material amendments that significantly affect user rights, hoki11 will endeavour to provide at least seven (7) days' notice before the changes take effect, via email or in-platform notification.

The date of the most recent amendment will always be displayed at the top of this document. Continued use of the hoki11 platform after any amendment takes effect constitutes your acceptance of and agreement to the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the current applicable terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws, including Malaysia's Personal Data Protection Act (PDPA) for matters relating to user privacy and data protection. Any disputes arising from or in connection with these terms shall first be resolved through negotiation between the parties involved.

If resolution through negotiation is not achieved within thirty (30) days, the dispute may be referred to arbitration or a mutually agreed alternative dispute resolution mechanism. hoki11 is committed to resolving all player complaints in a fair, timely, and transparent manner.