Your privacy is our priority. Find out exactly how hoki11 collects, uses, stores and protects your personal information in accordance with the Malaysia Personal Data Protection Act (PDPA).
All data transmitted between your device and hoki11 servers is protected with 256-bit SSL encryption — the highest security standard in the industry.
You have the full right to access, update, or request deletion of your personal data through your hoki11 account at any time.
Hoki11 never sells, rents, or shares your personal data with third parties without your explicit consent, except where required by law.
Hoki11 operations fully comply with the Malaysia Personal Data Protection Act and relevant international data protection standards.
We use cookies solely to enhance the user experience and for platform analytics. You can manage your cookie settings through your browser at any time.
Your data is stored on servers protected by strict access controls, 24-hour monitoring, and backup procedures that ensure the integrity of your information.
Welcome to the hoki11 Privacy Policy. This document clearly and transparently explains how hoki11 ("we", "Platform") collects, uses, stores, discloses and protects your personal information when you use our website, mobile app and services.
At hoki11, we believe trust is the foundation of our relationship with every player. Privacy is not merely a legal document to comply with — it is a genuine promise to all Malaysian users who entrust us with their personal information. That is why we strive to write this privacy policy in plain, easy-to-understand language, free from confusing legal jargon.
By using the hoki11 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for further assistance.
Hoki11 only collects information that is genuinely necessary to provide you with a safe, fair, and quality service. The types of information we collect are as follows:
Registration & Identity Information
Financial Information
Platform Usage Information
Every piece of information we collect is used for clear and lawful purposes. hoki11 uses your personal data for the following purposes:
Hoki11 does not sell, rent, or share your personal data for commercial purposes to any third party. However, there are limited situations where we need to share your information with certain parties:
All third parties who receive your data are required to maintain the confidentiality of that information and use it only for the specified purposes. They are not permitted to use your data for any other purpose without written consent from hoki11.
Your data security is a responsibility we take extremely seriously. hoki11 implements the following layers of technical and organisational protection to safeguard your personal information:
Your data is retained for as long as necessary for the stated purposes, or as required by Malaysian law. Generally, active account records are kept for the duration the account remains active plus five (5) years after account closure to meet legal compliance requirements.
Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by hoki11:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Contact customer support |
| Correction | Correct inaccurate or incomplete information | Account settings or support |
| Deletion | Request deletion of your personal data (subject to legal requirements) | Written request to us |
| Objection | Object to the processing of your data for direct marketing purposes | Communication preferences settings |
| Restrictions | Restrict how we process your data under certain circumstances | Contact customer support |
| Mobile | Receive your data in a structured, machine-readable format | Written request to us |
To exercise any of the above rights, please contact our privacy team. We will process your request within thirty (30) business days. For complex cases, this period may be extended with reasonable notice given to you.
Hoki11 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how players use our services. The types of cookies we use are as follows:
You can manage or block cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the hoki11 platform.
The hoki11 platform is exclusively for adult users aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately.
The hoki11 platform may contain links to third-party websites or services in certain contexts. hoki11 is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit outside the hoki11 platform.
Hoki11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent amendment will always be displayed at the top of this document.
For material amendments — meaning changes that significantly affect your privacy rights — we will notify you via your registered email or an in-platform notification at least seven (7) days before the changes take effect. Continued use of the hoki11 platform after the amendment effective date constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the hoki11 privacy team is ready to assist you. We are committed to addressing every enquiry thoroughly and within a reasonable timeframe.
You can also reach us via live chat available on the hoki11 platform for immediate enquiries related to your privacy and account security.
Register with confidence — hoki11 protects your privacy and data security to the highest standards. Enjoy a safe and responsible gaming experience with us today.